Best Internet Service Providers in Indonesia (2025) | TopProviders.net
Complete guide to internet services across Jakarta, Surabaya, Bandung, Medan, Bali, and other Indonesian cities and islands.
Top 5 Internet Providers in Indonesia
1. Telkom Indonesia (IndiHome)
Speed: Up to 300Mbps (Fiber) | Avg. 50 Mbps (4G)
Coverage: 85% of households (Government-backed leader)
Pros:
- Largest fiber optic network
- Most extensive coverage (including remote islands)
- Bundled with landline and TV
- 24/7 Bahasa Indonesia support
Cons:
- Bureaucratic installation process
- 12-24 month contracts
- Peak time slowdowns
2. XL Axiata
Speed: Up to 150Mbps (4G LTE) | Avg. 30 Mbps
Coverage: 80% population (Mobile network)
Pros:
- Best prepaid mobile internet
- Affordable data packages
- Good for travelers
Cons:
- No fiber options
- Congested in urban areas
3. Biznet Networks
Speed: Up to 1Gbps (Fiber)
Coverage: Major cities (Jakarta, Bali, Surabaya, etc.)
Pros:
- Fastest available speeds
- No throttling
- Good for gamers/streamers
Cons:
- Limited to urban centers
- Higher prices
4. First Media
Speed: Up to 500Mbps (Cable)
Coverage: Jakarta, Bali, major Java cities
Pros:
- Good TV bundles
- Stable connections
- English-speaking support
Cons:
- Shared bandwidth
- Limited expansion
5. MNC Play
Speed: Up to 100Mbps (Fiber/Cable)
Coverage: Greater Jakarta, Medan, Surabaya
Pros:
- Competitive pricing
- Good entertainment packages
- Flexible contracts
Cons:
- Inconsistent speeds
- Basic customer service
Internet Providers by Region
Jakarta Capital
Top Providers: IndiHome (Reliable), Biznet (Fastest), First Media (TV bundles)
Avg. Speed: 100Mbps (Fiber), 40Mbps (4G)
Special Notes: All major providers compete here. Check our guide to find top Internet & TV service providers in your area.
Bali Tourist Hub
Top Providers: IndiHome, Biznet, XL Axiata
Avg. Speed: 80Mbps (Fiber), 35Mbps (4G)
Special Notes: Tourist areas have better infrastructure than rural Bali.
Surabaya East Java
Top Providers: IndiHome, MNC Play, XL Axiata
Avg. Speed: 70Mbps (Fiber), 30Mbps (4G)
Other Major Areas
- Bandung: IndiHome, Biznet, First Media
- Medan: IndiHome, MNC Play
- Remote Islands: Mostly IndiHome or mobile data
How to Choose the Best ISP in Indonesia
- Check exact location availability: Coverage varies by neighborhood
- Consider your usage:
- For reliability: IndiHome Fiber
- For speed: Biznet
- For mobile: XL Axiata or Telkomsel
- Prepare documents: KTP/passport required for registration
- Ask neighbors: Local experience varies greatly
Final Recommendations
- Best Overall: Telkom IndiHome (National coverage)
- Best Speed: Biznet (Premium fiber)
- Best Mobile: XL Axiata (Affordable data)
- Expats/Tourists: SIM cards from Telkomsel or XL
Indonesia Internet Considerations
Internet quality varies dramatically between urban and rural areas. Jakarta and Bali have good infrastructure, while remote islands may only have basic mobile data. Most providers require local ID (KTP) for home internet.
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